The first Conversational Customer Intelligence platform — where authentic human experience becomes the most valuable data in the world.
Oxford Saïd Business School · NVIDIA Inception Program · Wyoming C-Corp
yeahisaidthat.com · Live demo: biss-opal.vercel.app
If Reddit, Yelp, Meltwater, Instagram, Rotten Tomatoes, and a therapist had a baby — that baby is BISS.
The category is called Conversational Customer Intelligence. BISS invented it. Zero direct competitors.
Authentic emotional truth — generated through therapeutic AI conversation — becomes the most proprietary business-intelligence dataset in the world. The first-mover window is 18–24 months.
You talk to an AI like a friend. It turns your real experiences into the most honest customer data on earth.
From first story to brand intelligence.
Six real product moments — and every story a user tells feeds the brand dashboard the instant it publishes.
One app that does a dozen
jobs — minus the junk.
Brands are flying blind — and paying a fortune for the privilege.
Every tool they buy captures what customers say in public. None captures what they actually think.
$15–40K / yr
Meltwater & Brandwatch price out the SMBs who need intelligence most.
~20–30% reply
70%+ of customers never answer — and surveys run in an artificial setting that kills honesty.
Says ≠ thinks
Social listening never sees the gap between what customers say and feel.
Up to 30% fake
"The food was bad" is nothing a manager can act on Monday.
You have opinions. You don't have a voice.
The consumer side is just as broken — you're shouting into an anonymous void.
"food was fine"
"wouldn't go back"
Every platform below does one thing well. BISS does all of it — and generates original private intelligence none of them can touch.
CUSTOMER INTELLIGENCE
The only platform that generates original private intelligence through therapeutic AI — and monetizes it three ways at once.
Sentiment overview Southwest Airlines · last 30 days
Boarding communication is flagged in 73% of delay stories — the single highest-leverage fix this quarter.
Early-warning →| Live truths · streaming | Emotion | Attributed | Score | Time |
|---|---|---|---|---|
| The Three-Hour Gate | Frustrated | ✈ Southwest | 2.4 | 2m |
| Rebooked in Minutes | Relieved | ✈ Southwest | 9.1 | 18m |
| Crew Went Above | Grateful | ✈ Southwest | 8.6 | 41m |
The intelligence they could never buy.
BISS reveals what customers actually think — and hands it to the people who can act on it.
Finally, a voice that's yours.
BISS gives the person behind the review an identity, a following, and a reason to tell the truth.
The biggest names on earth will run their contests here.
Seed a creative challenge, and a real audience answers with stories you can use — not poll clicks. Creative sourcing, market research, and your most powerful acquisition channel, in one.
save
The truth your customers won't put in a survey.
Authentic intelligence generated in conversation — not coaxed from a survey or scraped from a post. A market full of data, starved of insight.
Proprietary emotional data, generated fresh with every story. Not what customers say publicly — what they actually think. Can't be licensed from anyone.
Sentiment, journey maps, ranked pain points, AI recs — plus early issue detection before a problem goes viral. A decision, not a report you file.
Benchmark your category and read exactly what customers say about the competitor they chose instead of you — a signal no survey can produce.
Finally, somewhere that listens.
Not a review you'd perform for strangers. Not a star you'd forget by lunch. The first place built for how it actually felt — and for making sure it reaches someone who can act on it.
You can click it today.
An interactive investor demo — pre-alpha, but real enough to feel.
The moat is trust — engineered, documented, defensible.
Original private data + dual identity + a full trust architecture built before scale, not after a scandal.
BISS generates private intelligence; competitors monitor public posts. Our dataset can't be accessed by anyone else.
Anonymous-but-verified and named-but-private from the same human pool. Can't be bolted on later.
Identity verified (device, biometrics) but never revealed. Honest because protected; trusted because verified.
Subjective-experience positioning, auto-redaction of PII, Section 230 host posture, pure-host contests.
One verified human. Two authentic voices.
Every review platform forces a choice between honest anonymity and accountable advocacy. FlipSide refuses to pick — users toggle at publish time, per story, and brands buy both signal tiers from the same verified pool.
human
The default publish state is always the pseudonym. Being named is always a deliberate choice — safety is the default, every time.
95% create for free. 5% pay for the intelligence.
The page is free. The intelligence is the product. This is what you’ve been paying tens of thousands a year to not get.
New seed campaign Lodging · contextual intelligence
Brands pay to ask a question — and it lands as the AI's own curiosity.
Story-rich answers, not a 1-to-5 grid nobody means.
Travel is the launch. Every experience is the market.
A data class the incumbents can't collect at any price.
| Tool | Annual cost | Data type |
|---|---|---|
| Meltwater | $15–40K | Public posts |
| Qualtrics | $1.5–15K | Surveys (~20–30% reply) |
| BISS | $600–36K | Private conversational truth |
Sentiment vs. competitors Airlines vertical · 30d
| Theme breakdown | Your sentiment | Category avg | Δ |
|---|---|---|---|
| Crew & service | 8.9 | 7.1 | +1.8 |
| Value for money | 7.8 | 6.9 | +0.9 |
| App & digital | 5.6 | 6.4 | −0.8 |
| On-time reliability | 5.2 | 6.6 | −1.4 |
Ten partners that build everything.
Customer-obsessed brands with an intelligence gap BISS fills — no competitive overlap. Strategic targets, not signed deals.
Premium-led economics that pay back fast.
Conservative projections · Gross margin 80% · LTV = 3-year gross profit · Cost per story ≈ $0.05–0.07 · Figures modeled at list price.
Enterprise pays back in ~5 months at 7.2× LTV/CAC. Every dollar of premium ARPU lowers net burn and pulls breakeven forward.
The 24-Month Roadmap
Four phases. One arc. De-risking drives the timeline.
SAFE
Alpha
200/brand
1st paid
3–5 custs
GA
Series A
$300K now. ~$700K to Series A, gated on proof.
Pre-seed on the AI-native path — every dollar to product and pilots, not payroll.
$300K pre-seed SAFE
~18 months runway to the Beta gate. Ship Alpha (mo 10), sign 3–5 pilots, first engineer, legal & trust foundation.
~$400K seed
At ~month 15–18, unlocked by Alpha proof. Total ≈ $700K to Series A.
Reviews are for strangers.Truth is for us.
A review is what people say when they’re being watched. BISS is what they say when they’re not.
A star rating is a performance — people round up to be nice, or down to punish. A conversation with no audience gets the messy, real, in-between truth.
Every storyteller is verified, but the name is never shown. People tell BISS what they’d never post under their own face.
Trustpilot sells a way to look trustworthy. BISS sells the truth itself — priced against Meltwater and Qualtrics, not Yelp.
Two founders, each the half the other needs.
A builder who shipped the product alone — and a closer who owns the market.
Simge Helvacı MSc
Leads AI architecture, product, and full-stack development, and personally built BISS's live prototype end-to-end. As a Senior Product Owner at Amadeus, she owns the e-commerce platform for Lufthansa Group's airlines — operating at the infrastructure level of the exact industry BISS enters first, which is why travel is no accident. Previously grew Mercedes-Benz online sales 200% on a platform serving millions daily. BSc Computer Engineering, MSc IT; Oxford Strategy & Innovation, Director's Award scholarship.
Marc Sternberg MA · MBA · MFA
Leads vision, business architecture, go-to-market, and the investor narrative — including the high-touch B2B sales approach and the first travel relationships at the heart of the launch. A Fulbright Specialist and Oxford Strategy & Innovation candidate, Marc brings 20+ years of global ecommerce and marketing leadership, personally building the operating teams behind $100M+ in revenue and 100–200% YoY growth across international enterprises. Recipient of Oxford's Director's Award scholarship.